We're sorry to hear about the damage in transit issue you have encountered with our product.
To quickly assist you with the matter and for proper assessment. Please respond with a photo of the packaging and the damaged item on this email.
Order Number: N100268418
SKU: KATRAVELO12
Our highly efficient warranty specialist will be assessing the situation and will provide a proper solution to the matter.
Please let me know if you need further assistance.
Have a great day.